Feedback

CUSTOMER FEEDBACK FORM

Customer Name (Company):
Email:
Interviewee Name:
Designation/Dept:
Interview Conducted By:
Date:
Period of Feedback:	From: To:

Please Select the Appropriate Column

1.	What do you think of our response for collection of instruments?
	Satisfactory	Unsatisfactory - Not responsive enought to meed your sched
2.	How fast is our response to request for quotation on calibration?
	Satisfactory	Unsatisfactory - Not responsive enought to meed your sched
3.	How do you grade our technical competence in calibration?
	Very Good	Good	Average	Poor
4.	How would you grade our calibration equipment & laboratory facilities?
	Very Good	Good	Average	Poor
5.	How do you grade the quality of our service provided?
	Very Good	Good	Average	Poor
6.	What do you think of our turnaround time for calibration of equipment?
	Faster than other Calibration Labs	Same as other Calibration Labs	Slower than other Calibration Labs
7.	What do you think of our after sales service? (Eg. Request for correction of certificate or re-calibration due to erratic equipment behaviour)
	Very Good	Good	Average	Poor
8.	How do you grade us with our competitors in terms of price vs. quality?
	Very Good	Good	Average	Poor
9.	Is the range of our calibration capabilities sufficient to meet your demand?
	Yes	No
	If No, please state what additional capabilities do you require?
10.	Is our politeness in interaction with you satisfactory?
	Yes	No
	If No, please state what additional capabilities do you require?

We agree that the information supplied in this review meets our requirements and we will review this contract on manual basis

Thank you very much for sparing the time to give us your valuable feedback. This will be definitely helping us to improve and serve you better. Please be assured that your feedback will be confidential.

S.VIJAYAKUMAR
Managing Partner